Today’s default to social media and digital communication is lame. Why? Because I’m lonely now. And I hope not to be three days from now. I texted a few friends this morning. I also forwarded a New York Times piece to my book club and emailed my nephew with a dinner invitation. Then I got […]
Marketers talk a lot about listening to the consumer and providing the custom-content consumers crave, precisely when they want it. We cleverly insert key words, tested visuals, emotional stories, buttons and links…. And then we sit back, gleefully counting clicks. I have a problem with this. It really hit me at the Heath Summit of […]
Book clubs are slippery slopes. They start off in one direction and then slowly evolve into something else. And pretty soon, you find yourself reading books you have absolutely zero interest in. And the stack of books you do want to read just keeps getting higher and wider. I’ve taken a few approaches to this […]